Phoenix Virtual Solutions leverages over 75 years of combined U.S. healthcare management experience to provide certified virtual medical assistant solutions that uphold the highest industry standards. We are accredited by a recognized U.S. allied health certification agency, enabling us to offer certifications and comprehensive learning solutions specifically for virtual medical assistant. Our reputation for client satisfaction and strong referrals makes us the trusted partner for healthcare providers. Partner with us to benefit from our legacy of excellence and deep industry expertise for all your virtual medical assistants and virtual staffing needs.
About Phoenix Virtual Solutions: Virtual Medical Assistant Company
Built on firsthand experience running Healthcare Operations
Our founders bring over 75+ years of combined experience managing U.S. healthcare facilities and medical groups giving you trusted expertise in delivering reliable, results-driven virtual medical assistant company.
Melba Rebong Militante, PMP, CSM
CEO, Phoenix Virtual Solutions
Mel brings firsthand experience running healthcare operations as a former hospice administrator. She has personally managed the day-to-day operations of a Medicare-certified hospice agency, including clinical workflows, staffing, intake, and interdisciplinary group coordination. This operational background gives Phoenix Virtual Solutions an insider understanding rarely found in the virtual staffing industry. Every medical virtual assistant placed with a home health or hospice client benefits from training designed by someone who has run the floor.
Mel has deep working knowledge of Medicare Conditions of Participation, the federal regulations that govern home health and hospice agencies under 42 CFR Part 418 and 42 CFR Part 484. Her compliance expertise covers survey readiness, clinical documentation standards, plan of care requirements, and the operational systems that keep agencies audit-ready. This regulatory knowledge directly shapes how Phoenix Virtual Solutions trains its home health and hospice virtual assistants, ensuring every team member understands the compliance environment their clients operate in.
Mel graduated Summa Cum Laude from California State University, Fullerton with a degree in Computer Science. She holds Project Management Professional (PMP) and Certified Scrum Master (CSM) certifications, along with licenses in real estate and insurance. Her dedication to advancing the healthcare sector extends beyond business. She has partnered with the Philippine Department of Information and Communication Technology (DICT) to enhance medical assisting skills for new graduates.
Mel is an active member of professional organizations including the Healthcare Information and Management Systems Society (HIMSS), the Health Information Management Association of the Philippines (HIMAP), the IT and Business Process Association of the Philippines (IBPAP), the Orange County Chamber of Commerce, and the Los Angeles Chamber of Commerce (FACC-GLA).
Mel’s combined expertise in healthcare operations, hospice administration, compliance, and business leadership continues to position Phoenix Virtual Solutions as a trusted partner for healthcare providers seeking efficient, scalable, and quality staffing solutions.
Phoenix Virtual Solutions Advisory Board
Roy Militante, M.M., BS Finance
Chair, Phoenix Virtual Solutions
Roy Militante, Chair of Phoenix Virtual Solutions, brings over 35 years of expertise in healthcare leadership and Revenue Cycle Management. Throughout his career, Roy has held key leadership roles at top healthcare organizations, including Fulgent Genetics, Vyant Bio, and Cedars-Sinai Health System, where he successfully managed revenue operations, billing, and collections.
Roy is known for his ability to optimize revenue cycle processes, enhance operational efficiencies, and exceed target collections. Through his leadership, healthcare organizations have consistently achieved measurable results in financial and operational performance.
Roy holds a Bachelor of Science in Finance from De La Salle University and a Master’s in Management from Texas Tech University Health Sciences Center. Additionally, he has a strong background in HIPAA compliance systems, healthcare billing, and EHR software, which has made him a leader in improving healthcare financial operations.
Jean Serratore, CPA (former)
Founder & Vice Chair, Phoenix Virtual Solutions
Jean Serratore, a Magna Cum Laude graduate of the University of the East and former Certified Public Accountant (CPA), has more than 31 years of experience in financial management and consulting. She made her mark in California as the Chief Financial Officer and Comptroller of Southern California Banking Corporation, where she was the first woman, the youngest member, and the first Asian to serve on the Board of Directors.
Jean founded Phoenix Virtual Solutions in 2020 to help healthcare providers reduce labor costs through offshore staffing solutions without compromising care quality.
Recognized by her alma mater as a Global Outstanding Achiever in 2010, Jean also serves as President of Serratore Tax, where she continues to provide expert financial and tax services.
Reiji Serratore, PhD, MSN, CNE
Secretary, Phoenix Virtual Solutions
Reiji Serratore holds a Doctor of Philosophy in Nursing Education from Capella University and is a Certified Nurse Educator (CNE) with over a decade of specialized experience in intensive care across trauma, surgical, and medical adult populations.
He is currently an Associate Professor at Nightingale College, bringing deep expertise in clinical education and leveraging advanced virtual learning technologies to train future healthcare professionals. His academic contributions include presenting at the National League for Nursing (NLN) 2022 Nursing Education Summit.
With a strong background in intensive care unit (ICU) nursing and clinical operations, Reiji plays a key role in aligning Phoenix Virtual Solutions’ virtual staffing services with healthcare providers’ operational needs. Outside his role at Phoenix Virtual Solutions, Reiji volunteers for medical missions in Haiti with the Haitian Caribbean American Organization of Texas.
Future-proof your business with Phoenix Virtual Solutions
Our Team
Our Vision
Our vision is to provide optimal support to medical companies through skilled virtual medical assistants, offering services that are both efficient and affordable. We aim to streamline operations end-to-end, allowing healthcare providers to focus on delivering the best possible care to their patients.
Our Commitment
Our staff is committed to finding you the best possible virtual medical assistant candidates, making the hiring and onboarding process quick and seamless, and providing you with services that go above and beyond your expectations.
Hear From Our Clients!
