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Phoenix Virtual Solutions

Our Team:

Phoenix Virtual Solutions is backed by founders deeply rooted in the US Healthcare industry with 75 years of combined experience. We bring to the table first-hand knowledge of trusted healthcare practices and top-notch business process management. Our sales offices are based in the US with our BPO offshore operations boasting of dedicated Filipino virtual staff located in the Philippines.

Our Vision:

Back-office operations are tedious tasks and are considered to be the bones of any business. We pride ourselves on our HIPAA-trained offshore virtual assistants well-equipped to handle all your operational requirements. Our business is to understand your needs so you can work less and live more.

Phoenix Virtual Solutions
Phoenix Virtual Solutions

Our Vision:

Back-office operations are tedious tasks and are considered to be the bones of any business. We pride ourselves on our HIPAA-trained offshore virtual assistants well-equipped to handle all your operational requirements. Our business is to understand your needs so you can work less and live more.

Phoenix Virtual Solutions

Our Commitment:

Phoenix aims to unburden our clients from the rigors of in-house company hiring processes and the tedious day-to-day business operations.  Leave the dirty work to us. You can be assured of service on par with US professional working standards paired with our innate passion to be of service.

MEL REBONG

CEO

Mel Rebong is the CEO of Phoenix Virtual Solutions, an offshore staffing company for healthcare organizations. Mel is a seasoned corporate leader with proven experience taking charge of large-scale programs and initiatives.  In her 10 years of working for high-value clients within the healthcare industry, she spearheaded the successful implementation of several multi-million-dollar projects for major healthcare institutions such as Providence Health and Services, Molina Healthcare, St. Joseph Health System and Regency Health.

She learned well from the C-level executives of these major healthcare institutions and their thought processes behind organizational efficiencies.  She gained firsthand insight into the never-ending need to lean out operational costs in the healthcare setting.  This inspired her to create a solution that could create an immediate fiscal impact for any healthcare organization.  Thus, Phoenix Virtual Solutions was born.

Her exceptional experience and connections allowed her to bring virtual solutions to several healthcare facilities and practices.  One of her clients was able to generate an average of $4M dollars of savings annually in their labor cost. 

Her proven success in providing premium offshore staffing support and services to her global healthcare clients earned her respect in the outsourcing world.  Phoenix Virtual Solutions is a preferred Business Process Outsourcing (BPO) partner of the American Chamber of Commerce Philippines. She also partnered with the Philippine Department of Information and Communication Technology (DICT) in advancing the medical assisting skills of recent college graduates. 

Mel graduated Summa Cum Laude from California State Fullerton with a bachelor’s degree in Computer Science.  She is a Certified Scrum Master (CSM) and Project Management Professional (PMP) and a Lean Six Sigma Green Belt certified. She is also an active member of Health Information and Management Systems Society (HIMSS), Health Information Management Association of the Philippines (HIMAP), IT & Business Process Association of the Philippines (IBPAP), Orange County Chamber of Commerce and Los Angeles Chamber of Commerce (FACC-GLA).

grace-rabino2

GRACE RABINO

VP OF OPERATIONS

Grace has over 15 years management experience in the business process outsourcing environment. She has managed operations that supported international service brands in technology, customer service, healthcare and revenue cycle operations. She is a proven leader in managing different technical and administrative support roles in any operational setting.

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