prior authorization offshore staffing

Choosing the Right Partner: What to Look for in a Prior Authorization Offshore Staffing Company

Handling prior authorization in-house can be a daunting task for healthcare providers. It requires significant time and resources to navigate the complex process of obtaining preauthorization from insurance companies. 

From gathering the necessary documentation to submitting the requests and following up on them, the in-house team must dedicate valuable hours to ensure a smooth prior authorization process.

The growing landscape of insurance policies and regulations adds another layer of complexity to this task. Staying up-to-date with the latest changes can be challenging for in-house teams, leading to potential delays or denials in obtaining preauthorization. This can result in delayed patient care, decreased revenue, and increased administrative burden.

Outsourcing prior authorization services can provide a solution to these challenges. By partnering with a reputable offshore staffing company with experienced virtual prior authorization specialists, healthcare providers can simplify their processes and focus on delivering quality care their patients need.

Benefits of Outsourcing Prior Authorization Tasks

prior authorization task

Outsourcing prior authorization services to virtual prior authorization specialists offers numerous benefits to healthcare providers. One of the key advantages is the ability to tap into the expertise of dedicated prior authorization specialists.  

These professionals have in-depth knowledge of the insurance industry and are well-versed in the intricacies of the prior authorization process. By using their expertise, healthcare providers can significantly reduce the chances of claim denials and ensure a higher success rate in obtaining preauthorization.

Outsourcing prior authorization services can lead to improved efficiency and faster turnaround times. Offshore staffing companies specializing in prior authorization have established workflows and systems in place to expedite the process. 

Outsourcing also offers cost savings for healthcare providers. By partnering with an offshore staffing company, providers can avoid the expenses associated with hiring and training an in-house team. 

Offshore staffing companies often offer flexible pricing models, allowing providers to pay for services on a per-case basis or through a monthly retainer. This scalability ensures that healthcare providers only pay for their needed services, resulting in significant cost savings.

How to Choose the Best Offshore Staffing Company for Prior Authorization

Phoenix Virtual Solutions

When it comes to choosing the best offshore staffing company for prior authorization, healthcare providers should consider several factors. 

1. Expertise and Experience

Look for an offshore staffing company with a solid background in healthcare and that specializes in
pre authorization services. Experience in healthcare operations, knowledge of medical codes, and an understanding of insurance processes contribute to a smoother and more effective partnership. 

Evaluate the staffing company’s experience in the healthcare industry and inquire about the qualifications and training of their virtual prior authorization specialists. 

A company with a proven track record and a team of experienced professionals will be better equipped to handle the complexities of the prior authorization process.

2. Client Success Managers and KPI Management

Some offshore staffing companies like
Phoenix Virtual Solutions appoint client success managers to oversee the successful execution of services and ensure client satisfaction. 

Healthcare providers can better ensure their expectations are met and that the virtual staff performs at the desired level. 

Client Success Managers work with physicians, clinic owners, and other healthcare professionals to define and align Key Performance Indicators (KPIs) with business goals. They actively monitor the performance of virtual staff against established benchmarks. 

They also implement strategies for continuous improvement based on KPI analysis. Client Success Managers work with both the client and the virtual staff to address any performance issues, provide additional support if necessary, and optimize processes for better results. 

3. Communication and Time Zone

Having a virtual staff in different time zones can offer several advantages for a healthcare provider. While managing time zone differences can present challenges, when strategically leveraged, it can lead to increased productivity, better responsiveness, and improved efficiency. 

Most virtual staffing companies automatically adjust their VAs’ working hours to that of the healthcare providers, making it easy for professionals to work with the virtual staff. 

But the advantages of virtual staff at a different timezone are as follows:

  • Continuous Workflow 

With a virtual staff in a different timezone, work can be done and continue around the clock. This can be particularly advantageous for tasks that require ongoing attention, such as monitoring and responding to patient inquiries, data entry, remote patient monitoring, or managing extensive administrative processes. 

  • Extended Customer Support Hours

Healthcare providers often need to support patients and clients outside regular office hours. Virtual staff in different time zones allows you to extend customer support hours, making sure that inquiries are addressed promptly, even during evenings or weekends. 

  • Optimized Workload Distribution

By strategically distributing tasks based on time zone differences, healthcare providers can optimize the workload for each team. This can lead to a more balanced distribution of responsibilities and prevent bottlenecks during peak time. 

  • Global Coverage

If a healthcare provider serves a global or diverse clientele, having virtual staff in different time zones enables better coverage. This is especially beneficial for handling international patients or clients, accommodating various time zones, and providing timely services to a broader audience. 

4. Compliance and security measures

Prioritize the security and compliance measures implemented by the
offshore staffing company. They should adhere to industry standards and regulations to protect sensitive patient information. Inquire about their data protection policies, confidentiality agreements, and HIPAA compliance.

Healthcare Insurance Portability and Accountability Act (HIPAA) compliance is non-negotiable. Ensure that the offshore staffing company clearly understands HIPAA regulations and has implemented policies and procedures to safeguard protected health information (PHI).

5. Client testimonials and references

Request client testimonials and references from the offshore staffing company. Feedback from current or previous clients can provide valuable insights into the company’s performance, reliability, and customer service. Reach out to these references to better understand their experience working with the offshore staffing company.

In addition to testimonials provided by the offshore staffing company, seek out independent reviews online to gain insight into their reputation, reliability, and the quality of their services. 


Final Thoughts

Streamlining your prior authorization process with the right offshore staffing company offers mountainous benefits. With the right offshore staffing company, rest assured that you will be well taken care of and that you can focus better on patient care.

Outsourcing prior authorization services to a reputable offshore staffing company can significantly streamline the processes. By leveraging the expertise of dedicated virtual prior authorization specialists, providers can improve efficiency, reduce claim denials, and accelerate the preauthorization process.

When choosing an offshore staffing company for prior authorization, it is crucial to consider factors such as expertise, experience, turnaround time, compliance measures, and client testimonials. You can find the best fit for their specific needs by conducting a thorough evaluation.

Ready to streamline your prior authorization process? Contact Phoenix Virtual Solutions, one of the industry’s best offshore staffing companies, and book a free consultation to learn more about virtual prior authorization.

Accessibility Toolbar

Download FREE guidebook, we will walk you through the process and teach you everything you need to know about hiring virtual medical assistants.

eBook (#34)

Free Consultation

Join Our Team

Send your application to

Send Us A Message

Lead – Contact Us New