Due to Covid-19 safety restrictions, the doctor’s clinic experiences low patient foot traffic. Patients are hesitant to come in for consultations and follow-up care.

RingCentral allowed patients to safely receive timely virtual care with the virtual assistance of Phoenix Virtual Solutions during the pandemic lockdowns. Actual virtual staff provided prompt responses to calls and answered queries at any time. Patients assisted by Phoenix Virtual Staff were genuinely satisfied with their ability to skillfully address their healthcare needs remotely.

Both doctor and patients continued consultations. The patient traffic regained, and the revenue increased appreciably. Doctors and patients experienced the convenient benefits of RingCentral’s cloud communications while building patient trust and confidence in their consultations.