From March 14 to 18, 2022, Phoenix Virtual Solutions was privileged to attend the 2022 Healthcare Information Management Systems Society (HIMSS) Conference and Exhibitions in Orlando, Florida, to showcase our Filipino virtual healthcare staff and telehealth staffing support services to the world.
We joined hands with other members of the Philippine Delegation during the weeklong business matching activities led by the Department of Trade and Industry (DTI) through the Export Marketing Bureau (EMB). The mission is to promote the Philippines as a hub and reliable provider of outsourcing services for healthcare information management services (HIMS that clients feel confident to invest in.
The organizers for this year’s Philippine delegation are the Board of Investments (BOI), the Healthcare Information Management Association of the Philippines (HIMAP), and the DTI EMB. They collaborated with the Philippine Trade and Investment Center (PTIC) – USA which was headed by Dra. Rafaelita M. Aldaba, the DTI Undersecretary for Competitiveness and Innovation.
15 HIMAP member companies formed part of the Philippine delegation whose services offer the following:
- healthcare and general information technology (IT) services
- revenue cycle management business and services
- healthcare voice and non-voice support
- pharmaceutical and life services in business process management (BPM)
- robotic process automation (RPA)
- AI and machine learning
These service offerings of the Philippines to the US market have an increasing Filipino talent pool and technologies helpful to the industry.
Filipino "Malasakit" Trait Attracts Investors in the HIMSS Industry
Filipinos are known for the intrinsic culture of care or “malasakit” trait. Amid the pandemic, it shows how resilient and adaptable Filipinos are. According to the DTI-EMB Assistant Director Jhino B. Ilano, the government focused on promoting this trait and the skillset of our healthcare virtual staff as this makes the delivery of HIMS services with high quality and efficiency to the US market.
The same goes for Phoenix Virtual Solutions, representing the country as a premier niche staffing company providing information management and other related services to the healthcare industry. Because of “malasakit”, a team of Filipino virtual healthcare staff is always willing to go the extra mile for clients. This key competency adds value in making offshore outsourcing companies in the Philippines a viable competitor to reckon with in the market.
The Philippine government has a shift in its strategy in services that have high value such as HIMS, data analytics, clinical research, and life sciences. This is a significant move in expanding support to the healthcare industry and digitalizing end-to-end customer experience.
Philippines Fuels Outsourcing Growth in the Succeeding Years
In addressing the pandemic challenges, the HIMS sector is the driving force to provide solutions based on technology. In 2020, the revenue of the Philippine HIMS industry reached $3.1 billion and made job contributions to 147,000 full-time employees. The aim of this sector is for revenue to hit $5 billion this year.
At the same time, the country continues to be chosen persistently as an English contact center delivery and a reliable alternative that delivers non-voice services. It has the capacity of competing in IT outsourcing investment for services involving healthcare information. The HIMS workforce adapts to understanding patients’ behaviors as well as it brings world-class healthcare experience and collaborative quality.
Phoenix Virtual Solutions continues to expand operations with the availability of Filipino talent, reliability of the infrastructure for a flexible working environment, and ease of doing business through HIMSS 2022. As a proud member of the Philippine delegation and HIMAP in partnership with the BOI and DTI-EMB,we would like to thank you for supporting our virtual staffing services as we showcase Filipinos internationally in the telehealth and IT-BPM industries.