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Phoenix Virtual Solutions offer offshore staffing to healthcare providers, facilities, and management companies. Our management team has 75 years of combined experience in the US healthcare industry, bringing to the table our first-hand knowledge of healthcare processes and best practices.

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Patient Support Specialist

Job Title : Patient Support Specialist

Reporting To : TBA

Employment Status : Full Time

Work Schedule : 8AM – 5PM (PST, EST, CST, or MST, whichever is applicable)

Benefits : Full Benefits upon Regularization

Overall Job Description

The Patient Support Services role is responsible for interacting with patients to help them understand healthcare, insurance, and cost of procedures. They may connect patients with doctors and specialists, review options for treatment, and discuss financial responsibilities. You will assist clients with applying for benefits through hospital charity assistance programs, Social Security, and Medicaid to ensure that all types of eligible funding for health care services are available for patients. This includes assisting the patients and others to complete forms, applications, and other paperwork.

Job Responsibilities
  • Answer all incoming calls from the patients.
  • Making all/any outgoing calls to the patients.
  • Manage the physicians/doctor’s appointment calendar.
  • Manage and organize Electronic Medical Records (EMR).
  • Record, review, and take steps to follow-up on and resolve patient complaints.
  • Analyze complaints to enhance the overall quality of care.
  • Create and maintain record-keeping files and systems for both the physicians and the patients.
  • Assure confidentiality of paperwork, documents, and calls.
  • Handle calls from providers and plan members regarding balance inquiries and generate appropriate resolutions if necessary and required.
  • Maintain timely communication with patients.
    Represent the Client in an approachable, pleasant, and professional manner.
  • Work on special projects as assigned by the Client such as Data Entry assignments.
Skills and Qualifications Requirement
  • Minimum of 2 years experience as a Customer Service Representative or Customer Service Advocate on a healthcare account.
  • Excellent communication skills.
  • Familiarity with scheduling systems.
  • Proficiency with Microsoft Applications.
  • Highly organized with strong attention to detail.
  • Comfortable in a fast-paced environment.
  • Approachable, professional, discrete, and personable.
  • Ability to provide high-quality customer service and follow through on all assignments.
  • Can work under pressure and with minimal supervision.
  • Has initiative and can meet deadlines.
  • Can start ASAP!
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Certified Medical Coder (Molecular Pathology)

Job Title : Certified Medical Coder (Molecular Pathology)

Reporting To : Client

Employment Status : Full Time

Work Schedule : Follows the Client Schedule

Benefits : Full Benefits upon Regularization

Overall Job Description

The Certified Medical Coder responsible for assigning diagnostic and procedural codes (outpatient ancillary records and emergency department) to patient charts, of low to moderate complexity, using: ICD-10-CM, CPT and HCPCS or any other designated coding classification system in accordance with coding rules and regulations. They abide by the Standards of Ethical Coding as set forth by HIPAA. The Certified Medical Coder is also responsible for abstracting clinical and other data elements into the medical record. Knowledge, skills, and abilities.

Job Responsibilities
  • Adhere to and maintain required levels of performance in both Coding accuracy and productivity
  • Identify appropriate assignment of CPT and ICD-10 Codes for Physician and facility services provided in an Observation service setting, and Inpatient setting
  • Abstract additional data elements during the Chart Review process when coding, as needed
  • Maintain a thorough understanding of assigned Client Coding specifics
  • Perform Coding duties as appropriate according to pre-determined schedules
  • Review and maintain a record of charts coded, held, and/or missing
  • Provide documentation feedback to Providers, as needed, and queries physicians when appropriate
  • Proficient in outpatient coding guidelines
  • Proficient in CPT/HCPCS code assignment including Evaluation & Management facility coding guidelines
  • Performs routine clinical molecular assays
  • Performs clinical validations with the routine molecular tests.
Desired Skills and Qualifications:
  • Bachelor’s Degree holder
  • Must be a Certified Medical Coder (ACTIVE MEDICAL CODER LICENSE)
  • Minimum of 2 years relevant experience as a Certified Medical Coder on Molecular Pathology, CPT and ICD 10 Coding
  • Proficient in outpatient diagnosis coding guidelines
  • Functional knowledge of facility EMR, encoder and other support software
  • Ability to concentrate and accomplish tasks with explicit accuracy
  • Exceptional written and verbal communication.
  • Excellent organizational skills and attention to detail.
  • Good problem-solving ability.
  • Passion for service.
  • Analytical mindset and good problem-solving skills.
  • Good organizational skills.
  • Attention to detail.
  • Highly organized with a strong attention to detail
  • Comfortable in a fast-paced environment
  • Approachable, professional, and discrete, and personable
  • Ability to provide high-quality customer service and follow through on all assignments
  • Can work under pressure and with minimal supervision
  • Has initiative and can meet deadlines
  • Can start ASAP!
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Patient Support Specialist – Spanish Speaking (Bilingual)

Job Title : Patient Support Specialist – Spanish Speaking (Bilingual)

Reporting To : Client

Employment Status : Full Time

Work Schedule : Follows the Client Schedule

Overall Job Description

The Patient Support Services role is responsible for interacting with patients to help them understand healthcare, insurance, and cost of procedures. They may connect patients with doctors and specialists, review options for treatment, and discuss financial responsibilities. You will assist clients with applying for benefits through hospital charity assistance programs, Social Security, and Medicaid to ensure that all types of eligible funding for health care services is available for patients. This includes assisting the patients and others to complete forms, applications, and other paperwork.

Job Responsibilities
  • Answer all incoming calls from the patients.
  • Making all/any outgoing calls to the patients
  • Manage the physicians/doctor’s appointment calendar
  • Manage and organize Electronic Medical Records (EMR)
  • Record, review, and take steps to follow-up on and resolve patient complaints
  • Analyze complaints to enhance the overall quality of care
  • Create and maintain record-keeping files and systems for both the physicians and the patients
  • Assure confidentiality of paperwork, documents, and calls
  • Handle calls from providers and plan members regarding balance inquiries and generate appropriate resolutions if necessary and required
  • Maintain timely communication with patients
  • Represent the Client in an approachable, pleasant, and professional manner
  • Work on special projects as assigned by the Client such as Data Entry assignments
Desired Qualifications and Requirements:
  • Bachelor’s / College Degree
  • Applicants with no Customer Service Background are open to apply as long as the candidate can Speak Spanish (Bilingual)
  • Minimum of 2 years’ experience as a Customer Service Representative or Customer Service Advocate on a healthcare account is a plus
  • Excellent communication skills
  • Familiarity with scheduling systems
  • Proficiency with Microsoft Applications
  • Highly organized with a strong attention to detail
  • Comfortable in a fast-paced environment
  • Approachable, professional, discrete, and personable
  • Ability to provide high-quality customer service and follow through on all assignments
  • Can work under pressure and with minimal supervision
  • Has initiative and can meet deadlines
  • Can start ASAP!
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Healthcare Credentialing Specialist (Ancillary/Facilities)

Job Title : Healthcare Credentialing Specialist (Ancillary/Facilities)

Reporting To : Client

Employment Status : Full Time

Work Schedule : 8AM-5PM Pacific Standard Time

Benefits : Full Benefits upon Regularization

Overall Job Description

The Healthcare Credentialing Specialist is responsible for enrolling healthcare providers credentialed with Medicaid programs as well as commercial insurance payors. It also oversees the initial client set up for new practices and maintains a current database of credentials and enrollment information. This position is responsible for enrollment processes for medical providers at healthcare clinics and hospital-based groups.

Job Responsibilities
  • Manage the credentialing needs for our clients. 
  • Responsible for collecting all the required documentation for credentialing such as accreditation, membership, and facility privileges. 
  • Accurately complete payer credentialing and facility appointment applications for providers.
  • Assist providers with completing payer forms and ensure compliance with payer’s expectations. 
  • Maintain accurate and current client information.
  • Alert clients about new regulations, expiring certificates, reapplications, and deficiencies in credentialing requirements.
  • Provides support and assistance for new practice setup as needed.
  • Track progress of outstanding applications and communicate with provider relation representatives ensuring enrolment completion.
  • Maintains credential files in an orderly and current manner.
  • Provides research and administrative support for special projects.
  • Ensures HIPAA guidelines are respected by safeguarding protected health information in the capacity of the position and responsibilities.
  • Other duties may be assigned from time to time.
Desired Qualifications and Requirements:
  • Bachelor’s Degree Holder
  • Minimum of 2 Years of Healthcare Credentialing Specialist Experience performing Credentialing for Ancillaries such as Hospitals and other Facilities
  • Proficiency with Microsoft Applications
  • Highly organized with a strong attention to detail
  • Comfortable in a fast-paced environment
  • Approachable, professional, and discrete, and personable
  • Ability to provide high-quality customer service and follow through on all assignments
  • Can work under pressure and with minimal supervision
  • Ability to work with minimal supervision
  • Passion for service.
  • Has initiative and can meet deadlines
  • Can start ASAP!
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Client Billing Specialist

Job Title : Client Billing Specialist

Reporting To : Client

Employment Status : Full Time

Work Schedule : 8AM-5PM (Pacific Standard Time)

Benefits : Full Benefits upon Regularization

Overall Job Description

The Client Billing Specialist is responsible for a broad range of billing functions by providing operational support through the full billing cycle:  duties include collections, payment posting, billing, claim submissions, medical insurance communications, and other billing matter. In this role, the Specialist is responsible to work, research, and resolve front end errors. The mission of the Specialist is to provide excellent customer service and performs a wide variety of complex billing and collection duties. 

Job Responsibilities
  • Primary role involves invoicing Hospitals, Counties, and other Facilities
  • Prepare invoices, email them to the client and perform follow-ups with statements and collection efforts
  • Preparing, reviewing, and transmitting claims using billing software, including electronic and paper claim processing.
  • Confirming provider credentials with insurance companies and hospitals.
  • Reviewing bills for accuracy and completeness and obtaining any missing information.
  • Following up on unpaid claims within standard billing cycle timeframe.
  • Checking each insurance payment for accuracy and compliance with contract discount.
  • Calling insurance companies regarding any discrepancy in payments if necessary.
  • Identifying and billing secondary or tertiary insurances.
  • Researching and appealing denied claims.
  • Setting up patient payment plans and work collection accounts.
  • Preparing forms, forms letters, reports, and correspondence for collection purposes.
  • Acquiring knowledge of medical terminology likely to be encountered in medical claims.
  • Maintaining patient confidentiality as per the Health Insurance Portability and Accountability Act of 1996 (HIPPA).
  • Performing other related duties or special projects as assigned.
Desired Qualifications and Requirements:
  • Bachelor’s / College Degree
  • Minimum of 2 years’ experience in Claims, Denials, Appeals, Billing and Collection with a strong healthcare background
  • Minimum of 2 years’ experience in invoicing Hospitals, Counties, and other Facilities
  • Excellent communication, time management and computer skills
  • Customer Service Skills for interacting with medical billing clients and office patients regarding medical claims and payments
  • Problem-solving skills to research and resolve discrepancies, denials, appeals, collections. A calm manner and patience working with either patients, insurers, or co-workers during this process.
  • Proficiency with Microsoft Applications
  • Highly organized with a strong attention to detail
  • Comfortable in a fast-paced environment
  • Approachable, professional, discrete, and personable
  • Ability to provide high-quality customer service and follow through on all assignments.
  • Can work under pressure and with minimal supervision.
  • Has initiative and can meet deadlines.
  • Can start ASAP!
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Instructional Technology Lead or Digital Product Design Lead

Job Title : Instructional Technology Lead or Digital Product Design Lead

Reporting To : Client

Employment Status : Full Time

Work Schedule : Follows the Client Schedule

Overall Job Description

As a key contributor to the client’s team, the Instructional Technology Lead or Digital Product Design Lead is responsible for designing and art directing complete digital and blended learning experiences for Higher Ed, Corporate, and K-12 education environments. Taking a programmatic approach to design solutions, the Digital Product Design Lead works collaboratively with cross-functional teams to propose, create, and deliver engaging experiences for various delivery, considering larger project initiatives and downstream implications.

Job Responsibilities
  • Create beautiful and engaging digital and blended learning experiences, ensuring all components and assets work cohesively and serve larger learning outcomes.
  • Participate in all phases of the product development life cycle, including project ideation and definition, user research, experience design, visual design, layout design, art program development, style guide development and maintenance, user testing, and production oversight
  • Drive projects from initiation to completion, including analyzing business and learner requirements
  • Collaborate with members of instructional design, editorial, production and project management teams, in the design of optimal learning experiences for digital and blended learning environments
  • Solve complex problems with simplistic approaches, illustrating proposed solutions with wireframes, visual mockups, and functional prototypes
  • Possess and maintain an understanding of contemporary design trends and capabilities and actively participate in establishing a strong design culture
  • Consider full scale production needs, oversee design execution through production, and manage and art direct outsourced creatives as dictated by project requirements.
  • Participate in scoping digital and hybrid products and consult on larger digital learning initiatives as needed.
Desired Qualifications and Requirements:
  • Degree in Visual Communications, Graphic Design, Interaction Design, or related field of study
  • Minimum 5 years of relevant professional experience and current web-based portfolio
  • Strong, contemporary visual design sensibility
  • Well-versed in user-centered design methods and techniques and able to defend design approach to variety of stakeholders.
  • Excellent communication, documentation, and presentation skills
  • Collaborative, flexible, and able to work productively with a wide range of disciplines on a variety of projects
  • Experience with essential Adobe Creative Suite programs and other common design and prototyping applications (Sketch, Omnigraffle, Axure etc.)
  • Working knowledge of HTML/CSS/JavaScript
  • Familiarity with eLearning authoring tools (Captivate, Articulate Storyline, etc.)
  • Familiarity with theming CMS/LMS platforms (Canvas, D2L, Drupal, WordPress, Moodle, Blackboard, Learnosity etc.)
  • Ambitious and motivated to learn new skills and technologies as needed
  • Able to self-organize and thrive in a fast-paced, self-starter environment with humor and aplomb
  • Passion for learning design and the education industry
  • Displays initiative and a takes a proactive approach toward problem solving.

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