Be Part Of Our Team
Phoenix Virtual Solutions offer offshore staffing to healthcare providers, facilities, and management companies. Our management team has 75 years of combined experience in the US healthcare industry, bringing to the table our first-hand knowledge of healthcare processes and best practices.
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Administrative Assistant
Job Title : Administrative Assistant
Reporting To : Client
Employment Status : Full Time
Work Schedule : Follows the Client Schedule
The Administrative Assistant is responsible to provide any and all kinds of administrative assistance to the Client(s) in the performance of their day-to-day work.
- Overall administrative assistance to the Client(s) and/or Team
- Creates reports and deck/presentations as required, requested, or needed
- Attend meetings as requested to document minutes and actions, and follow-up or coordinate with concerned individuals
- Receive and make outgoing calls as directed by the Client(s) or Team
- Assist with the planning and implementation of departmental events and activities
- Draft and send announcements on behalf of the Client
- Manage tight deadlines for producing reports and outcomes required
- Maintain confidentiality and practice professional discretion
- Responsible for providing secretarial, clerical, and administrative support in order to ensure that the services are provided in an effective and efficient manner.
- Manage calendars and ensure that all activities and markers are up to date
- Arrange meetings, conferences, and other internal and external activities
- Plan and prepare all travel-related needs (i.e. flights/trains, hotels, cars, itinerary, etc.) as requested
- Liaise with business support groups for and on behalf of the stakeholder allocations
- Manage any other duties as reasonably requested by all stakeholder allocations
- Prioritize, manage multiple assignments, and communicate the status and progress of assignments in a timely manner
- Any and all administrative task and responsibilities requested by the Client(s)
- Bachelor’s Degree Holder
- 3 years of relevant experience as Administrative Assistant
- High degree of accuracy and attention to detail
- Proficiency with Microsoft Applications
- Highly organized with a strong attention to detail
- Ability to organize a daily workload by priorities.
- Must be able to meet deadlines in a fast-paced quickly changing environment.
- A proactive approach to problem-solving with strong decision-making skills.
- Professional level of emotional, verbal, and written communications skills.
- Excellent communication skills
- Comfortable in a fast-paced environment
- Approachable, professional, and discrete, and personable
- Can work under pressure and with minimal supervision
- Willing to work on US schedule (night shift)
- Can Start ASAP!
Instructional Technology Lead or Digital Product Design Lead
Job Title : Instructional Technology Lead or Digital Product Design Lead
Reporting To : Client
Employment Status : Full Time
Work Schedule : Follows the Client Schedule
As a key contributor to the client’s team, the Instructional Technology Lead or Digital Product Design Lead is responsible for designing and art directing complete digital and blended learning experiences for Higher Ed, Corporate, and K-12 education environments. Taking a programmatic approach to design solutions, the Digital Product Design Lead works collaboratively with cross-functional teams to propose, create, and deliver engaging experiences for various delivery, considering larger project initiatives and downstream implications.
- Create beautiful and engaging digital and blended learning experiences, ensuring all components and assets work cohesively and serve larger learning outcomes.
- Participate in all phases of the product development life cycle, including project ideation and definition, user research, experience design, visual design, layout design, art program development, style guide development and maintenance, user testing, and production oversight
- Drive projects from initiation to completion, including analyzing business and learner requirements
- Collaborate with members of instructional design, editorial, production and project management teams, in the design of optimal learning experiences for digital and blended learning environments
- Solve complex problems with simplistic approaches, illustrating proposed solutions with wireframes, visual mockups, and functional prototypes
- Possess and maintain an understanding of contemporary design trends and capabilities and actively participate in establishing a strong design culture
- Consider full scale production needs, oversee design execution through production, and manage and art direct outsourced creatives as dictated by project requirements.
- Participate in scoping digital and hybrid products and consult on larger digital learning initiatives as needed.
- Degree in Visual Communications, Graphic Design, Interaction Design, or related field of study
- Minimum 5 years of relevant professional experience and current web-based portfolio
- Strong, contemporary visual design sensibility
- Well-versed in user-centered design methods and techniques and able to defend design approach to variety of stakeholders.
- Excellent communication, documentation, and presentation skills
- Collaborative, flexible, and able to work productively with a wide range of disciplines on a variety of projects
- Experience with essential Adobe Creative Suite programs and other common design and prototyping applications (Sketch, Omnigraffle, Axure etc.)
- Working knowledge of HTML/CSS/JavaScript
- Familiarity with eLearning authoring tools (Captivate, Articulate Storyline, etc.)
- Familiarity with theming CMS/LMS platforms (Canvas, D2L, Drupal, WordPress, Moodle, Blackboard, Learnosity etc.)
- Ambitious and motivated to learn new skills and technologies as needed
- Able to self-organize and thrive in a fast-paced, self-starter environment with humor and aplomb
- Passion for learning design and the education industry
- Displays initiative and a takes a proactive approach toward problem solving.
Insurance Collection Specialist
Job Title : Insurance Collection Specialist
Reporting To : Client
Employment Status : Full Time
Work Schedule : Follows the Client Schedule
The Insurance Collection Specialist is responsible for a broad range of billing functions by providing operational support through the full billing cycle: duties include collections, payment posting, billing, claim submissions, medical insurance communications, and other billing matter. In this role, the Specialist is responsible to work, research, and resolve front end errors. The mission of the Specialist is to provide excellent customer service and performs a wide variety of complex billing and collection duties.
- Preparing, reviewing, and transmitting claims using billing software, including electronic and paper claim processing.
- Obtain referrals and pre-authorizations as required for procedures.
- Checking eligibility and benefits verification for treatments, hospitalizations, and procedures.
- Confirming provider credentials with insurance companies and hospitals.
- Reviewing patient bills for accuracy and completeness and obtaining any missing information.
- Following up on unpaid claims within standard billing cycle timeframe.
- Checking each insurance payment for accuracy and compliance with contract discount.
- Calling insurance companies regarding any discrepancy in payments if necessary.
- Identifying and billing secondary or tertiary insurances.
- Researching and appealing denied claims.
- Setting up patient payment plans and work collection accounts.
- Preparing forms, forms letters, reports, and correspondence for collection purposes.
- Acquiring knowledge of medical terminology likely to be encountered in medical claims.
- Maintaining patient confidentiality as per the Health Insurance Portability and Accountability Act of 1996 (HIPPA).
- Performing other related duties or special projects as assigned.
- Bachelor’s / College Degree
- Minimum of 3 years’ of EXTENSIVE EXPERIENCE in Denial Management and Appeals
- Expertise in Medical Coding at least 2 years
- Understanding of Laboratory reimbursement methodologies and standard payment methodologies.
- Knowledge of and experience with CPT-4 and ICD-9 and HCPC billing, coding, and posting charges in medical billing software.
- Knowledge of insurance guidelines including HMO/PPO, Medicare, Medicaid, and other payer requirements and systems.
- Knowledge of and experience with contract payer policies and procedures.
- Knowledge of HIPPA compliance.
- Proficient in Microsoft Office Suite applications.
- Excellent communication, time management and computer skills
- Customer Service Skills for interacting with medical billing clients and office patients regarding medical claims and payments
- Problem-solving skills to research and resolve discrepancies, denials, appeals, collections. A calm manner and patience working with either patients, insurers, or co-workers during this process.
- Proficiency with Microsoft Applications
- Highly organized with a strong attention to detail
- Comfortable in a fast-paced environment
- Approachable, professional, discrete, and personable
- Ability to provide high-quality customer service and follow through on all assignments.
- Can work under pressure and with minimal supervision.
- Has initiative and can meet deadlines.
- Can start ASAP!
Medical Billing and Collection Specialist
Job Title : Medical Billing and Collection Specialist
Reporting To : Client
Employment Status : Full Time
Work Schedule : Follows the Client Schedule
The Medical Billing and Collection Specialist is responsible for a broad range of billing functions by providing operational support through the full billing cycle: duties include collections, payment posting, billing, claim submissions, medical insurance communications, and other billing matter. In this role, the Specialist is responsible to work, research, and resolve front end errors. The mission of the Specialist is to provide excellent customer service and performs a wide variety of complex billing and collection duties.
- Preparing, reviewing, and transmitting claims using billing software, including electronic and paper claim processing.
- Obtain referrals and pre-authorizations as required for procedures.
- Checking eligibility and benefits verification for treatments, hospitalizations, and procedures.
- Confirming provider credentials with insurance companies and hospitals.
- Reviewing patient bills for accuracy and completeness and obtaining any missing information.
- Following up on unpaid claims within standard billing cycle timeframe.
- Checking each insurance payment for accuracy and compliance with contract discount.
- Calling insurance companies regarding any discrepancy in payments if necessary.
- Identifying and billing secondary or tertiary insurances.
- Researching and appealing denied claims.
- Setting up patient payment plans and work collection accounts.
- Preparing forms, forms letters, reports, and correspondence for collection purposes.
- Acquiring knowledge of medical terminology likely to be encountered in medical claims.
- Bachelor’s / College Degree
- Minimum of 3 years’ experience in Claims, Denials, Appeals, Billing and Collection with a strong healthcare background
- Excellent communication, time management and computer skills
- Customer Service Skills for interacting with medical billing clients and office patients regarding medical claims and payments
- Problem-solving skills to research and resolve discrepancies, denials, appeals, collections. A calm manner and patience working with either patients, insurers, or co-workers during this process.
- Proficiency with Microsoft Applications
- Highly organized with a strong attention to detail
- Comfortable in a fast-paced environment
- Approachable, professional, discrete, and personable
- Ability to provide high-quality customer service and follow through on all assignments.
- Can work under pressure and with minimal supervision.
- Has initiative and can meet deadlines.
- Can start ASAP!
Medical Scribe Specialist
Job Title : Medical Scribe Specialist
Reporting To : Client
Employment Status : Full Time
Work Schedule : Follows the Client Schedule
Medical Scribes are professionals who specialize in charting doctor-patient encounters in real-time. They also locate information and patients for doctors and complete forms needed for patient care. They help improve the accuracy and efficiency of recording patients’ medical histories in private practices, clinics, hospitals, and other healthcare facilities. Virtual Medical Scribes allow Doctors to focus more on their patients and improve Patient Satisfaction. They act as an extension of the Healthcare providers’ medical back-office team by providing clinical documentation.
- Interpret and transcribe the dictation into patient history, exam notes, operative reports, referral letters, discharge summaries, and other documents
- Translate medical abbreviations and jargon into the appropriate long form
- Identify inconsistencies, errors, and missing information within a report that could compromise patient care
- Prepares and assembles medical record documentation/charts for physician(s) as well as monitoring of laboratory results and screening procedures.
- Communicate with the Physician/nurse over phone and capture and transcribe medical record information and documentation into the given applications.
- Ensures medical record compliance by self-documentation attestation.
- Updates patient history, physical exam, and other pertinent health information in the patient
- Prepares and sends all documentation to physician for review and approval via authentication of detailed data entry and facility-specific procedures.
- Monitors the duration of basic lab results and screening procedures.
- Listen to recorded or live audio files capturing physician – patient interaction and perform
- medical scribing activity.
- Complies with hospital and medical facility policies, including those relating to HIPAA and Joint Commission.
- Performs other clerical duties and tasks to improve provider productivity and clinic workflow as assigned.
- Complies with hospital and medical facility policies, including those relating to HIPAA and Joint Commission.
- Provided comprehensive documentation of key clinical information based on client templates.
- Edit / Modify any documentation that is rejected by providers.
- Ensure highest level of quality.
- Promptly respond to provider queries about the scribed information and any documentation.
- Interact with the client via email and/or phone (if required).
- Performs other duties and tasks to improve productivity and workflow as assigned.
- Follow up with the healthcare provider to ensure that reports are accurate
- Submit health records for physicians to approve
- Follow patient confidentiality guidelines and legal documentation requirements
- Enter medical reports into electronic medical records (EMR) systems
- Complies with hospital and medical facility policies, including those relating to HIPAA
- Bachelor’s / College Degree
- Minimum of 2 years’ experience of Medical Scribing and/or Transcription
- Excellent communication, time management and computer skills
- Excellent oral & written communication and listening comprehension.
- Customer Service Skills for interacting the doctors, physicians, and patients
- Proficiency with Microsoft Applications
- Highly organized with a strong attention to detail
- Comfortable in a fast-paced environment
- Approachable, professional, discrete, and personable
- Ability to provide high-quality customer service and follow through on all assignments.
- Can work under pressure and with minimal supervision.
- Has initiative and can meet deadlines.
- Amenable to work in night shift working schedule.
- Can start ASAP!
Patient Support Specialist
Job Title : Patient Support Specialist
Reporting To : TBA
Employment Status : Full Time
Work Schedule : 8AM – 5PM (PST, EST, CST, or MST, whichever is applicable)
Benefits : Full Benefits upon Regularization
The Patient Support Services role is responsible for interacting with patients to help them understand healthcare, insurance, and cost of procedures. They may connect patients with doctors and specialists, review options for treatment, and discuss financial responsibilities. You will assist clients with applying for benefits through hospital charity assistance programs, Social Security, and Medicaid to ensure that all types of eligible funding for health care services are available for patients. This includes assisting the patients and others to complete forms, applications, and other paperwork.
- Answer all incoming calls from the patients.
- Making all/any outgoing calls to the patients.
- Manage the physicians/doctor’s appointment calendar.
- Manage and organize Electronic Medical Records (EMR).
- Record, review, and take steps to follow-up on and resolve patient complaints.
- Analyze complaints to enhance the overall quality of care.
- Create and maintain record-keeping files and systems for both the physicians and the patients.
- Assure confidentiality of paperwork, documents, and calls.
- Handle calls from providers and plan members regarding balance inquiries and generate appropriate resolutions if necessary and required.
- Maintain timely communication with patients.
Represent the Client in an approachable, pleasant, and professional manner. - Work on special projects as assigned by the Client such as Data Entry assignments.
- Minimum of 2 years experience as a Customer Service Representative or Customer Service Advocate on a healthcare account.
- Excellent communication skills.
- Familiarity with scheduling systems.
- Proficiency with Microsoft Applications.
- Highly organized with strong attention to detail.
- Comfortable in a fast-paced environment.
- Approachable, professional, discrete, and personable.
- Ability to provide high-quality customer service and follow through on all assignments.
- Can work under pressure and with minimal supervision.
- Has initiative and can meet deadlines.
- Can start ASAP!
Patient Support Specialist – Spanish Speaking (Bilingual)
Job Title : Patient Support Specialist – Spanish Speaking (Bilingual)
Reporting To : Client
Employment Status : Full Time
Work Schedule : Follows the Client Schedule
The Patient Support Specialist role is responsible for interacting with patients to help them understand healthcare, insurance, and cost of procedures. They may connect patients with doctors and specialists, review options for treatment, and discuss financial responsibilities. You will assist clients with applying for benefits through hospital charity assistance programs, Social Security, and Medicaid to ensure that all types of eligible funding for health care services is available for patients. This includes assisting the patients and others to complete forms, applications, and other paperwork.
- Answer all incoming calls from the patients.
- Making all/any outgoing calls to the patients
- Manage the physicians/doctor’s appointment calendar
- Manage and organize Electronic Medical Records (EMR)
- Record, review, and take steps to follow-up on and resolve patient complaints
- Analyze complaints to enhance the overall quality of care
- Create and maintain record-keeping files and systems for both the physicians and the patients
- Assure confidentiality of paperwork, documents, and calls
- Handle calls from providers and plan members regarding balance inquiries and generate appropriate resolutions if necessary and required
- Maintain timely communication with patients
- Represent the Client in an approachable, pleasant, and professional manner
- Work on special projects as assigned by the Client such as Data Entry assignments
- Bachelor’s / College Degree
- Applicants with no Customer Service Background are open to apply as long as the candidate can Speak Spanish (Bilingual)
- Minimum of 3 years’ experience as a Customer Service Representative or Customer Service Advocate on a healthcare account is a plus
- Excellent communication skills
- Familiarity with scheduling systems
- Proficiency with Microsoft Applications
- Highly organized with a strong attention to detail
- Comfortable in a fast-paced environment
- Approachable, professional, discrete, and personable
- Ability to provide high-quality customer service and follow through on all assignments
- Can work under pressure and with minimal supervision
- Has initiative and can meet deadlines
- Can start ASAP!