Newsletter
Melba Militante’s Approach to Virtual Medical Assistants
Most offshore staffing companies are built by people who studied healthcare from the outside. Phoenix Virtual Solutions took a different route. Its founder spent more than two decades inside U.S. health systems before she placed a single virtual medical assistant with a client. That distinction shapes how the company recruits, trains, and supports the teams it sends to American providers.
Phoenix Virtual Solutions Was Built From Real Healthcare Operations
I built Phoenix Virtual Solutions because I had spent years inside the U.S. healthcare system. I led operations at major health systems, managed teams, evaluated vendors, and sat across the table from offshore staffing agencies as their client. The same problem kept appearing. Healthcare organizations were bringing in virtual staff who did not understand their world. The agencies that placed those staff did not understand it either.
10 Leading Medical Virtual Assistant Companies in the U.S. (2026 Guide for Healthcare Practices)
Healthcare practices across the United States are stretched thinner than ever. Staffing shortages, rising overheads, and growing administrative burdens have pushed clinic owners and hospital administrators to look beyond traditional hiring models.
Phoenix Virtual Solutions Publishes 2026 Guide on Hiring Virtual Medical Assistants
Phoenix Virtual Solutions, a healthcare virtual medical assistant agency serving practices across the United States, has published a new industry guide titled “How to Hire a Virtual Medical Assistant: 4 Ways Healthcare Practices Can Staff Smarter in 2026.” The guide was authored by CEO Melba Rebong Militante and is now available on the Phoenix Virtual Solutions blog at phoenixvirtualstaff.com.
Top 3 Best Virtual Assistant Companies in 2025: Why Phoenix Virtual Solutions is Leading the Pack
The demand for virtual assistants (VAs) continues to rise as businesses across industries recognize the benefits of remote support for improving efficiency and reducing operational costs.
Best Platforms to Find the Perfect Healthcare Virtual Assistant
A healthcare virtual assistant (VA) is an AI tool that supports medical professionals with administrative services, such as scheduling appointments, making phone calls, managing email accounts, and more. The primary goals of a VA are to reduce a healthcare professional’s administrative burden and supplement patient engagement.
Why Hire a
Medical Virtual Assistant?
Finding innovative ways to lower expenses without compromising care is always a top priority. One solution emerging as a game-changer is the rise of medical virtual assistants.
What is a medical virtual assistant? And why are they significant in today’s healthcare landscape?
In this blog, we will learn more about their various benefits. Topping the list is driving labor costs lower.
What Tasks Can a Medical Virtual Assistant Handle for My Healthcare Business?
What’s New?
Use Telehealth and Virtual Healthcare Services to Reduce Patient No-Show Rates
With increased patient no-show rates in healthcare, the impact of these on a medical practitioner is quite negative. It prevents patients from receiving enough care and decreases the revenue of healthcare professionals. Across the US healthcare system, patient no-show rates vary from 5.5% to 50%.