Phoenix Virtual Solutions Client Reviews

Hear From Healthcare Practices Across the United States

Phoenix Virtual Solutions partners with healthcare practices across home health, hospice, dermatology, primary care, remote patient monitoring, medical billing, and specialty medical fields. The reviews below come directly from practice owners, administrators, office managers, and clinicians who work with our medical virtual assistants every day. Each testimonial reflects real experience with the people who power our two extensions model: the medical virtual assistant as a staff extension, and the Client Success Manager as a management extension. 

Phoenix Virtual Solutions has earned strong client satisfaction ratings from healthcare practices nationwide. The reviews on this page represent verified client feedback collected from owners, administrators, physicians, office managers, and operations leaders working with Phoenix Virtual Solutions medical virtual assistants. Reviews are organized by clinical specialty and operational role to help prospective clients find feedback most relevant to their practice type. All reviews are first-party client testimonials. Additional verified reviews are available on the Phoenix Virtual Solutions Clutch.co profile and Google Business Profiles for the Las Vegas and Orange County offices. 

Dr. David Suarez

Home Health and Hospice

Phoenix Virtual Solutions provides specialized virtual staffing for Medicare-certified home health and hospice agencies. Chief Executive Officer Melba Rebong Militante is a former hospice administrator with working knowledge of Medicare Conditions of Participation under 42 CFR Part 418 and 42 CFR Part 484. 

Becky S.
Hospice
"Jessica is doing a fantastic job, no negative feedback."
Becky S.
Director of Quality and Compliance
All three of my team members are doing a great job! We are keeping them busy."
Sabrena P.
Director of Home Health Operations
"Dan has been meeting standards and performing his duties timely. I have no complaints."
Sabrena P.
Director of Home Health Operations
"Zy has been meeting standards and performing his duties timely. I have no complaints."
Sabrena P.
Director of Home Health Operations
"Toti has been meeting standards and performing his duties timely. I have no complaints."
Maria and Brian G.
Home Care Staffing
"Reynalyn is phenomenal and a rockstar, no negative feedback. Millan is also doing great, always keeping himself busy. He's proactive about addressing any concerns or issues. Both staff members are seen as exceptional team members."
Amanda T.
Home Care
"I can't say enough how wonderful, hard working, and professional both Buenalyn and Karen are!"
Arun S.
Home Care Staffing
"Hermily has been great and a wonderful good addition to the team. We are all very happy with Hermily's work."
Rebecca G.
Owner
"We are happy with Hermily. Things are working out well."
Heather W.
Senior Scheduling Care Coordinator
"Anataniel is doing great! It comes with practice, we all fumbled at first and still learn every day. I just want to make sure she knows how much we all appreciate having her on the team."

Dermatology

Dermatology practices partner with Phoenix Virtual Solutions for prior authorization, patient communication, and back office support that keeps clinical teams focused on patient care. 

Haley R.
Dermatology
"April is wonderful! She does everything that I ask and does it well. She's not afraid to ask questions when she needs clarification. She's very kind and professional. She does everything with a smile and great attitude, and her and I work together very well. She takes on any new task or project and sees it as a learning opportunity to grow in her role."
Ashley B.
Dermatology
"Clarice is a dedicated worker who consistently completes the tasks I assign her. I'm very pleased with the quality of her work. Her strengths include a willingness to help, a desire to learn new skills, and excellent problem-solving abilities. She approaches challenges with a positive mindset and finds effective solutions."
Hunter K.
Dermatology
"Cris and Ric are hardworking, open to feedback and changes, fast learners, great communication, polite, and professional."

Remote Patient Monitoring

Remote patient monitoring programs rely on Phoenix Virtual Solutions virtual registered nurses and care coordinators to manage patient outreach, escalation, and documentation. 

Lauren W.
Remote Patient Monitoring
"She is performing well and working autonomously. She was provided with a facility assignment to which the client was not able to anticipate to be a bit complex but she was able to stride along with it and is doing good."
Sydney T.
Remote Patient Monitoring
"Jose is very professional. He is excellent at interacting with external and internal stakeholders. Jose excels in his communication skills, particularly in his ability to effectively escalate issues to his superiors. Jose is always happy and willing to help other team members with their facilities when they are on-site or on PTO. He is a true team player. Overall, Jose is doing tremendous and consistently has his KPIs under control."
Jacqueline S.
Remote Patient Monitoring
"I'm delighted to share feedback and insights regarding Via's performance in her VRN role. Via consistently arrives punctually for her shifts and maintains a smooth workflow throughout. She adeptly manages her workload and proactively seeks assistance from nurse managers when necessary. Via collaborates effectively with her team members, extending support whenever needed."
Jacqueline S.
Remote Patient Monitoring
"They are now demonstrating excellent work as VRNs. They are adapting well to the team workflow and maintaining positive communication with other departments across the company."
Susie M.
Remote Patient Monitoring
"I would like to take a moment to commend JM for his exceptional work and valuable contributions to our team. He has demonstrated a remarkable ability to quickly learn new tasks and adapt to our processes, which is a significant asset. One of JM's greatest strengths is his ability to work harmoniously with others. He is a true team player, always willing to support his colleagues and collaborate to achieve common goals."

Primary Care and Family Medicine

Primary care and family medicine practices use Phoenix Virtual Solutions for inbox management, patient communication, and clinical task support. 

Dr. Dean S.
Family Medicine
"Phoenix has been an amazing partner in my primary care clinic. Their leadership is very professional, and the staff they have provided us has been extremely valuable and cost effective. I plan on working with them for the life of our business."
Dr. Serena
Practice Team
"Nae has been an excellent addition to our practice team. She has been a quick learner, responsive to training, and has been competent with many different types of patient and administrative tasks. I have caught up on my patient care tasks for the first time in as long as I can remember due to Nae's contribution, and my gratitude is endless. My inbox looking like this is a miracle."
Tania C.
CEO
"Nigel's performance has been excellent and we expect him to be with us for the long term."
Tania C.
CEO
"Carelyn has made a great start so far and we are happy to have her join Dr. Duggan's Team. Thank you."
Tania C.
CEO
"Nigel's performance is exceptional, and we work very well together!"
Tania C.
CEO
"Nigel has been doing an outstanding job over the past few months. His consistent effort and dedication have been instrumental in keeping things running smoothly. He continues to bring exceptional value to both our company and our clients."
Tania C.
CEO
"Mark has quickly adapted to the client's workflow and consistently delivers quality work on time. His attention to detail and independence are commendable."
Brittany T.
Owner and Physician
"I am happy with the services. Lyra is efficient and communicates well. We are still going through training and adding new things slowly overtime as to not be overwhelming, but I think she's doing just great."
Brittany T.
Owner and Physician
"Josephine has been a great help. I'm very happy."
Morgan F.
Owner and Physician
"AJ is WONDERFUL! She has been handling our EMR integration very well! She is always responsive, available, and follows through on everything she says she'll do. She pays attention to the details and anticipates issues before they can even become issues. I am very grateful to get to work with AJ! Thank you again for matching us!"
Morgan F.
Owner and Physician
"AJ is wonderful! I don't have much work for her at the moment which I feel bad about, but whenever I do she is always helpful and great."
Myssie O.
Office Nurse
"I just wanted to tell you how thankful I am (we all are) for Zenaida's help with med refills, especially the controlled. Zenaida's professionalism and thoroughness is amazing."

Medical Billing and Revenue Cycle Management

Phoenix Virtual Solutions provides certified medical billers, coders, prior authorization specialists, denial management specialists, and payment posting specialists. Chair Roy Militante brings over 35 years of revenue cycle management expertise from Cedars-Sinai Health System, Fulgent Genetics, and Vyant Bio. 

Bradlie C.
Medical Billing Services
"You are awesome! Thank you, Jess. Appreciate your work today — you have already proven to be so helpful."
Tabitha L.
Director of Billing Services
"We absolutely love having Erika on the team."
Mandy M.
Business Office and Billing Manager
"I really enjoy working with Jr. I think he's fantastic. So I just wanted to let you know that I have not had any issues with working with him."
Mandy M.
Business Office and Billing Manager
"We are very happy with J.R."
Habtom F.
Billing and Payroll Coordinator
"Joana has shown significant improvement and now consistently completes her tasks on a daily basis. She is performing excellently, and there are no issues with her work."
Kristi E.
Manager
"Kristine has been doing a wonderful job. She is accurate, professional, and takes direction really well. She continues to build on her procedure authorization skills and has been a wonderful addition to our team."
Candice D.
Administrator
"Ahvie is doing well, and we love having her on the team. I'm continuing to work with her on a few items related to prior authorizations, but overall, she has been very receptive to feedback."
Candice D.
Administrator
"Ahvie is great! We love having her on the team."
Candice D.
Administrator
"Ahvie — she is a crucial part of our team, and we are happy to have her."
Candice D.
Administrator
"Overall, she has been a great addition to our team. She is receptive to communication and feedback, and her consistency is what we needed for this role."

Specialty Practices

Cardiology, orthopedics, pulmonary, nephrology, optometry, pediatric therapy, and other specialty practices use Phoenix Virtual Solutions for specialized administrative and clinical support. 

Michelle S.
Pulmonary
"They are doing extremely well. They have improved a lot and ask questions when needed. They keep great notes and have a great rapport with the patients and staff."
Beth K.
Nephrology (Kidney and Dialysis)
"Stephanie is doing a great job, and we appreciate the work she is doing. She is a great hard worker."
Elina L., MBA
Optometry
"Maria is doing very well — quick learner and very responsible."
Jennifer C.
Orthopedic Therapy, Physical Therapy, and Pediatric Therapy
"Very professional and hardworking to complete the tasks given to her. Communication with team is clear."
Dr. Anita D.
Owner and Physician
"She is a blessing from above! She has the skills to do EVERYTHING I need and more! She knows how to navigate the different software systems, and keeps me updated on every assignment. I am so blessed to have her. My business and I are thriving because of MaryGrace!"
Dr. Anita D.
Owner and Physician
"Mary Grace is a GIFT from God! I am blessed to have her. She is so knowledgeable about billing including the Simple Practice platform I use for billing. She communicates well with all the insurance companies, clients, and the attorneys who contact us for Forensic evaluations. She also submits that billing which is part of my portfolio as an Evaluator who serves Durham County courts. I can finally sleep at night, and EVERY time I check my P.O. Box, it has checks to be deposited. She is intuitive, and I do not have to tell her everything to do nor when or how. She is EXACTLY what my business needs and I pray I am exactly what she needs in return. Thank you for allowing her to join my company. I am truly grateful."
Dr. Anita D.
Owner and Physician
"Oh my goodness! I don't know what I'd do without Mary Grace! Friday, I had training. I had started my Medicare application months ago, but got sidetracked by health and family issues. I asked Mary Grace to take a look at it and see if she could move it forward. From 8:30 am until my training ended at 1:30 pm, she worked on and SUCCESSFULLY completed the application process. I have several clients we've been unable to bill, and NOW, we can. She is so talented and dedicated to quality customer service. My clients adore her, and so do I."
Dr. Anita D.
Owner and Physician
"Mary Grace is a GIFT from heaven! She has saved my life and my practice in so many ways. She knows how to navigate these systems unlike anyone I've EVER met. She knows the RIGHT questions to ask insurers, even when I am not quite sure as the clinician. We have even looked at setting weekly goals for actualities. Because of Mary Grace, I rest well at night knowing I have someone who is dedicated to serving me and my patients. Thank you for allowing me to choose her!"
Dr. Peter
Practice Team
"Since she started working for our company, Michelle Generale has consistently demonstrated what a wonderful employee she is. She exemplifies a strong work ethic and good attitude, greatness and meticulous attention to details have tremendously benefited our group. She is always willing to lend a hand, and you can count on her to complete the job on time and correctly. She is an excellent team member who leads by setting a good example."
Dr. David Suarez
Pure Wellness Medical
"Phoenix Virtual Solutions has been totally amazing. All of their virtual staff have been well educated, easy to train, overachievers and most of all they are all high quality people. Even the HR and management staff have been a delight to work with. The virtual staff has allowed my business to grow and continue to keep the high standards that we continue to offer. I highly recommend Phoenix Virtual Solutions without reservation."

Operations and Administration

Practice administrators, office managers, operations directors, and chief operating officers across multiple specialties rely on Phoenix Virtual Solutions for scalable administrative support. 

Brooke M.
Chief Operating Officer
"Leigh is doing amazing, she's a fast learner. We are loving Irene and Francis and MJ is a super sweet girl and she did good on our training today."
Brooke M.
Chief Operating Officer
"I wanted to let you know how amazing Leigh is. I am very much pleased with her work. She has been a wonderful addition to the team, and is doing amazing things."
Brooke M.
Chief Operating Officer
"We had a rough start, but after me taking over and providing more streamlined processes, she has been doing AMAZING and has been VERY thankful for additional guidance and learning opportunities. She is willing to learn and is following through on a consistent basis. We joke with the ADR position, we are both learning and helping each other to find the best process and way through. I am ensuring daily check ins and communication."
Brooke M.
Chief Operating Officer
"What an incredible employee! Kristian Leigh is a demonstrated leader, takes charges, and asks questions when needed. She is so responsible and her work is just impeccable. I really enjoy working with her and rely on her so much. She really has turned into a leader for the remaining QA team. She has taken so much off my plate, that I cannot place into words how beneficial she is."
Brooke M.
Chief Operating Officer
"Gerramie is finding her place in QA. We are working on speed but the quality of her work is GREAT. Hannah and Kristian love working with her on QA and have taken her under the wing to help. Kristian told me she is doing wonderful work. Hannah, Jam, and Kristian work so well together."
Brooke M.
Chief Operating Officer
"Karen Mae and Buenalyn, WONDERFUL as always. They work on orders quickly and are incredibly diligent in following orders needed for billing and keeping us posted. I am excited to add another person to their team."
Brooke M.
Chief Operating Officer
"Winona is very responsive, sweet and kind."
Brooke M.
Chief Operating Officer
"Charmaine Viray and Michael Frialde are doing a great job."
Brooke M.
Chief Operating Officer
"Aina is doing great, and Michael as always is an excellent leader and so helpful to me."
Brooke M.
Chief Operating Officer
"I am incredibly proud of the dedication Mike has consistently shown, not only to our company but also in his support of me as his direct supervisor. Mike has consistently proven himself to be a natural leader, an excellent teacher, and an incredibly loyal and trustworthy employee. These are not words I use lightly, but Michael consistently demonstrates these qualities through his daily efforts and commitment to doing his best. He's been a true life saver for me personally."
Amanda T.
Order Management and Administrative Support Specialist
"Hannah, Karen and Buenlyn continue to exceed expectations. They are always willing to go above and beyond, and are operating without much oversight. Honestly they are a joy to have on my team and make my work life better."
Amanda T.
Order Management and Administrative Support Specialist
"She is doing well. No issues."
Amanda T.
Order Management and Administrative Support Specialist
"Karen and Buenalyn are doing amazing. I really love them. They keep me in place."
Teresa D.
Practice Administrator
"Darryl has shown accuracy, attention to detail, and procedure compliance in her work. She maintains a high level of attendance and reliability. She organizes her time to ensure tasks are completed, knows what needs to be done, and is able to work independently. She takes instruction and criticism appropriately, accepts accountability of her mistakes, and shows correction of mistakes by showing a quick reduction in them. Overall, Darryl has done well in maintaining claim count reduction. I have confidence that Darryl knows what she's doing."
Teresa D.
Practice Administrator
"Ren seems to be more engaged, and Darryl is doing fantastic."
Teresa D.
Practice Administrator
"Darryl is amazing and we are so impressed with her work and reliability. Ren has been doing better with answering calls and messages."
Teresa D.
Practice Administrator
"Darryl has been doing a great job, we are so happy to have her as part of our team."
Teresa D.
Practice Administrator
"Darryl is incredible and we are so lucky to have her on our team. She communicates well with our team and is open to any feedback as well. She's also been able to keep up to date with dropping claims. No complaints at all, we love having her."
Kathie A.
Practice Administrator
"Jazcel is so much better. Our staff worked with Jazz to get caught up and she has been doing what we expect."
Beth K.
Office Manager
"Stephanie is a huge asset to our practice, I hope she stays with us long term. She is an incredible individual."
Beth K.
Office Manager
"Stephanie is incredibly hard-working; we are proud to have on our team."
Beth K.
Office Manager
"Stephanie is an amazing asset to the practice."
Jennifer F.
Office Administrator
"Jeambrun is doing great. There are no complaints from us."
Jennifer F.
Office Administrator
"Jeambrun is doing amazing. No complaints on our end whatsoever."
Carina M.
Account Manager
"For all Phoenix staff our internal team had all positive reviews. No complaints. They're all very hard workers, very bright with great attitudes."
Barry P.
President and Owner
"Michelle is doing very well and off to a great start."
Barry P.
President and Owner
"Althea, I wanted to thank you as you have been off to a great start and doing an excellent job learning our processes. Thank you and keep up the great work."
Maeghan S.
Owner and Operator
"Michelle is great!"
Sharon W.
President and Owner
"Joseph is doing a fantastic job and fits in very well with our team."
Sharon W.
President and Owner
"PJ has been doing great and has some projects he is currently working on for us."
Ena S.
Operations Manager
"Each of them has shown a high level of professionalism, reliability, and initiative in their roles here at the Community Wellness Center. They've quickly adapted to our systems, communicate effectively with our team, and consistently demonstrate a strong commitment to client care and organizational excellence. Their contributions have greatly enhanced our workflow and have not gone unnoticed."

Long-Standing Partnerships and Leadership Voices

These reviews come from clients who have worked with Phoenix Virtual Solutions on long-term engagements or hold senior leadership positions across the U.S. healthcare industry. 

Esperanza G.
Healthcare Industry Veteran
"I have been in the healthcare industry for over 30 years. In that time, I have had an opportunity to work with several offshore companies in India and the Philippines. I have to say that Phoenix Virtual Solutions has been the best by far. Daily operations is seamless. Their staff is intelligent, has great communication skills, and is results-oriented. We are able to build our own teams and have direct communications with staff daily. Management at Phoenix is responsive to our needs. I highly recommend Phoenix Virtual Solutions to providers and healthcare facilities in need of back office support."
Sharon Doodewaard
Energise Naturally (Australia)
"I have been using the services of Phoenix Virtual Solutions for 11 months now and have found Phoenix to be very easy to deal with, prompt with their email responses to any queries I have. They have been flexible and able to accommodate my needs, especially with onboarding in the early days. I love that they actually stick to what they say, no surprises or after-the-fact issues. My virtual assistant has an amazing work ethic and nothing is too much trouble. If she doesn't know how to do something she figures it out. This type of work ethic and attitude can't be taught. She is also very professional and I really appreciate the relationship we have built up over time."
Tony Q., CPA
Project Management
"Phoenix provided my team an excellent project manager that helped design an efficient process flow and identified potential project risks. The outcome of the project was so successful and was completed ahead of the deadline and way below budget. I highly recommend Phoenix Virtual Solutions when you need outstanding staffing resources."
Ike Quiaoit
Nonprofit Operations
"The technical know-how, responsiveness, and professionalism of the staff are excellent. The person I worked with is very friendly and easy to deal with despite the challenge of communicating across time zones. I represent a growing nonprofit organization in California and we got a lot of bang for our buck. We have a lot of future projects and Phoenix Virtual Solutions is our go-to from this point forward. We can't say enough good things about this wonderful company."
David A Quintero
LMTLSS
"The team was absolutely amazing. They were organized, well put together, and asked all the right questions to make sure my website came out exactly the way I wanted it. I trusted them with my vision and they did not fail to deliver a finished product that brought my vision to life."
Fr. Dodik, AM
Religious Order Website Management
"We are grateful to Phoenix Virtual Solutions for putting our Religious Order's distinction online. It was efficient working with their staff. They are responsible, creative, and professionals. We recommend them to manage your online presence."

Ready to bring trained medical virtual assistants into your practice? Phoenix Virtual Solutions partners with healthcare practices nationwide to provide front office, back office, and clinical support roles. 

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